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Frequently asked questions
See answers to some of the most commonly asked questions we've been getting the last 25 years.
Do you bring your own supplies and equipment?
Yes. Our team arrives with HEPA-filter vacuums, microfiber cloths, and eco-certified, pet-safe cleaning products. You don’t need to provide a thing (unless you prefer we use yours).
Are your cleaners insured and background-checked?
100%. Every employee is fully bonded, insured, and undergoes a background checked before their first day in the field.
How is pricing calculated?
Residential jobs are priced by receiving a free estimate over the phone or by having one of our professional team members coming to your home to provide the estimate. Final estimates are calculated by types of services requested. Commercial, restaurant, and vacation-rental contracts are priced per square foot or per turnover. All quotes are free and itemized.
Do I need to be home during the cleaning?
Not at all. Most clients provide us with a door code or lockbox; we text a “arrival” and “all done” photo before locking up.
Can I book a same-day or last-minute clean?
We keep a few emergency slots each day. Call before 10 AM and we’ll try to fit you in—especially for rental turnarounds.
Should I tip the cleaners?
Tips are never required but always appreciated. Most customers either leave cash or add a gratuity to their digital invoice.
What if I’m not satisfied with the service?
Let us know within 24 hours. We’ll return within the next business day for a complimentary reclean—no debates, no fees.